Refund Policy

Last updated: September 25, 2026.

Internality is a 501(c)(3) public charity. This policy explains when we refund payments made on internality.org and how to ask. If anything here is unclear, write to us at giving@internality.org and a person will reply.

Gifts to Internality

Gifts are charitable contributions, and we send a receipt for your tax records as soon as a gift is made. Because of that, gifts are generally final.

We will refund a gift if something went wrong, for example if the amount was entered incorrectly, the same gift was made twice by mistake, or the payment was made without your permission. Please ask within 30 days of the gift. When we refund a gift, we cancel or correct its receipt, and the refunded amount is no longer a contribution for tax purposes.

Monthly and recurring gifts

You can stop a recurring gift at any time. Sign in and choose Manage my giving on your account page, or email giving@internality.org. Stopping a recurring gift ends future payments. Gifts already made are covered by the section above.

Speaker Series subscription

The Speaker Series is a monthly subscription, not a gift, so it is not tax-deductible.

You can cancel at any time, without speaking to anyone: sign in and choose Cancel subscription on your account page; use the Cancel my subscription link in any Speaker Series receipt or reminder, which works even if you have not set up an Internality account; or email giving@internality.org from the address you subscribed with, and we will confirm within one business day. You keep access until the end of the month you have already paid for, and you are not charged again. We do not give partial refunds for the unused part of a month.

If we change the monthly price, we will email you 7 to 30 days before the new price takes effect. If you are charged the new price and did not want to continue, you may cancel within 14 days after that charge and we will refund it in full.

If we cancel a month's session and do not reschedule it within that month, you may ask for a refund of that month's payment. If you were charged after you cancelled, or charged in error, we will refund it.

Events and program fees

Some convenings, workshops and Pivot Lab programs carry a registration or program fee. Unless the event page says otherwise, if you cancel at least 14 days before the event, we refund the fee in full. After that, we cannot refund the fee, but you may send a colleague from your organization in your place. If Internality cancels or moves an event and you cannot attend the new date, we refund the fee in full.

Where a company's participation in a Pivot Lab is covered by a written agreement, that agreement's terms apply instead.

How refunds are paid

Refunds go back to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank. Bank transfer refunds can take longer.

Disputes

If you see a charge you do not recognize, please contact us before disputing it with your bank. We can usually resolve it quickly, and a dispute can take weeks.

Contact

Email giving@internality.org, or use the form at internality.org/contact. We aim to reply within two business days.

We may update this policy. The date at the top shows when it last changed.